RETURNS & REFUNDS:

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We want you to have a positive shopping experience and are 100% committed to customer satisfaction. If you are dissatisfied with your purchase / arrives to you damaged / or you are unsatisfied in anyway, we will make every effort to resolved the situation. 

Items can be returned if faulty within 28 days from day of dispatch.

Items may be returned within 14 days if you change your mind. Only items wrapped, and unused can be returned.

To request a returns form please contact our customer service team at: info@cornishglassjewellery.co.uk

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All returned items must be within 14-days. You can return it to us in its original condition within 14-days of the day of dispatch providing the item/s are in the original packing, unused, securely packed for postage and with a note quoting the original invoice number and a short explanation of what you require enclosed. 

You will only be refunded for the goods returned. You will not be issued a refund for the original postage fee. 

 

If you wish to return a non faulty item, it must be returned within 14 days of purchase. Please contact us. 

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*Due to current hygiene regulations, Earrings are non-returnable.

**Due to the nature of different internet browsers and monitor settings, certain colours may appear different in tone to their true colouring. This is unavoidable, but we are happy to give a refund if you are unhappy with the colour once you receive it.